AT & T Global Network Services Czech Republic s.r.o.
Operations Manager
AT&T is the world's premier voice, video and data communication company touching all paths of business fields such as consumers, businesses and government. Research and development capabilities of AT&T Labs procures that the company runs the world's largest, most sophisticated communications network, and is the American largest cable operator company. The company is a lead supplier of data and Internet services to the business world which offers outsourcing, consulting and networking that is integration to large business.
For our centre in Brno we are looking for:
Operations Manager
Brief description: AT&T Brno Operations Manager leads team(s) of technicians providing support for customers in most of EMEA countries and is responsible for LAN/WAN and VoIP service.
Detailed responsibilities:
People management
• Performance management
• High performance leadership and company culture
• Develop, Motivate, Coach and Manage 15-25 people
• Hire of new team members
• Manage salary structure and drive service activities to ensure cost effectiveness
• Foster teamwork and inclusion among all employees - across locations, cultures and geographies
• Promote AT&T values
Services management
• Implement and provide services scope as defined
• Distribute workload and coverage
• Support new workload transfer
• Manage critical situation, services disruption, safety or health issues, business continuity and disaster recovery situation
• Implement management system, all relevant AT&T processes, documents, measurements
• Maintain customer satisfaction
Requirements
• University degree
• Fluent in English, both written and verbal
• Additional foreign language would be an advantage
• Experience with leading team(s)
• IT/service delivery/ TELCO experience would be an advantage
• ITIL knowledge would be an advantage
• Customer and service orientation, Ability to operate well in an international multicultural environment
• Reliability, responsiveness and flexibility, Communication Skills, High motivation, Teamwork skills, Self-driven and proactive personality
We offer:
• Competitive compensation
• Opportunity for further professional and personality growth - technical and soft skills education
• Work in multi-culture environment
• Additional week of vacation
• Meal vouchers
• Teambuilding activities
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Working location: Brno
Type of employment: Full-time work
Length of contract: Permanent
Type of employment: Employment contract
Benefits: Bonuses/13.th salary, Extra holidays, Corporate Events, Cellphone, Above-standard medical care, Notebook, Meal tickets/catering allowance, Educational courses, training
Required education: University
Required languages: English
Posted by: Employer
AT & T Global Network Services Czech Republic s.r.o.
Jana Adamcová
Palachovo nam. 2, 62500 Brno, Česká republika
+420 518723101