Part of the 2007 Independent Games Summit, held at the Game Developers Conference 2007 in San Francisco, March 2007:
Making An Indie MMO
Daniel James, Three Rings
The business and creative mind behind games such as Puzzle Pirates and Bang! Howdy discusses the practical logistics of handling heavily invested online game players as an independent developer, discussing elements such as when and how to update content, community management and keeping players interested, how to approach Beta tests, technical support, and much more - a key hands-on lecture for all those considering making an indie online game.
http://video.google.com/videop...-1057787544886461551&hl=en